1The IT estate that grew on its own
The situation. Eight computers bought over the years, a network drive in a cupboard, a router, and an employee who “knows about computers” and would quite like to do their real job. Nobody knows whether the backup works or who knows the administrator password.
What we do. An audit, a written report. Then, in order of priority: off-site backup, two-factor authentication, overdue updates, documentation. After that, a maintenance plan keeps everything up to date, and the employee gets their days back.
2Email left with the website’s hosting provider
The situation. Full mailboxes, no shared calendar, emails that arrive on the office computer but not on the phone, and files passed around as attachments.
What we do. A migration to Microsoft 365 prepared over a week and switched over in one evening: emails, calendars and contacts transferred, two-factor authentication for everyone, a shared folder instead of attachments. The next morning, we are on site.
3The Wi-Fi of a venue open to the public
The situation. A hotel, a practice or a restaurant whose customers complain about the Wi-Fi, with repeaters added one by one, and the till on the same network as the visitors.
What we do. A diagnosis with room-by-room measurements, then professional access points placed according to the plan, a separate guest network and a firewall. New measurements at the end prove the result.
4The Friday evening when nothing opens any more
The situation. Renamed files, a message demanding a ransom, a server that cannot be reached. Or, more often: a hacked mailbox writing to all its contacts.
What we do. Isolate, find out how it got in, restore from the backup, change the access credentials, then put in place what was missing. The steps are detailed in this article; the most effective thing is still to prepare with a security audit. In the meantime: what to do right now.
5The laptop that won’t start, with all the photos on it
The situation. A six-year-old computer, slower and slower, which one morning stays on a black screen. No backup, and ten years of family photos.
What we do. Data first: the disk is copied before any other attempt (data recovery). Then the diagnosis: most often a disk at the end of its life, replaced by an SSD. We say frankly whether the repair is worth it, then we set up the backup that was missing.
Qwik 
