The questions we get asked.

Hourly rates (from 160.– per hour without a contract (on site, first hour charged in full), from 140.– under contract, remotely or on site; billed per quarter hour) and three monthly plans on each side: Maintenance and Support for businesses, three plans for private clients. Everything else on quotation: see our rates.

The Maintenance offers include no support time. The Support offers include 2 h (Start), 7 h (Pro), 12 h (Premium) per month, remotely or on site; beyond that, from 140.– per hour, stated in advance. Unused hours are not carried over. Each offer has a set cap.

Maintenance looks after your devices (monitoring, updates, antivirus, checked backups), without support time. Support answers your users, with hours included every month. The two can be combined.

No: a one-off intervention is billed by the hour, per quarter hour. Monthly offers are concluded for twelve months, renewable, and entitle you to the “under contract” rate for everything else.

We reply the same day, Monday to Friday, 8 am – 12 pm and 2 – 5 pm. Remote takeover usually follows straight away; an on-site visit is arranged according to urgency and distance.

Yes: three support plans from 29.– per month, or by the hour (from 120.– per hour, from 100.– under contract (Check-up, repair or maintenance plan)). See home IT support.

The backups we manage are in Switzerland, under Swiss law. Microsoft 365 remains a service from a US vendor; we also offer a Swiss alternative. Digital sovereignty, explained.

No: our advice does not depend on any brand or carrier. When we supply hardware or licences, it is stated on the quote.

Yes, with a specialist partner: we organise the test, remain your point of contact and apply the fixes. See the penetration test.

A one-day IT security awareness course, a half-day to adopt a password manager, a one-day course on using artificial intelligence at work, and tailor-made training. See training.

Yes: remotely everywhere in French-speaking Switzerland, on site from Lausanne to the Chablais, further afield by appointment. See our areas.

No, not at Eramis: that is Qwik, our web agency brand, in the same office in Montreux.