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IT support · IT support & helpdesk

IT support: sorted, often remotely.

A breakdown, a question?

078 480 98 48Request a quote →

You call, someone answers. Most faults are fixed remotely within minutes; otherwise, we come over.

Support from CHF 290/monthA breakdown? Call us
  • Reply the same day, during opening hours
  • Remote takeover within minutes
  • Included in the Support offers
Eramis
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078 480 98 48Request a quote
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Who it’s for

At the office as well as at home.

SMEs & practices

Workstations, accounts, printers.

Freelancers & remote workers

A workstation that has to work.

Private clients & seniors

Patiently, without jargon.

Hotels, shops & care homes

Reception, till, Wi-Fi.

The problem

One fault, and everything stops.

Without an IT department, every fault costs a morning: you search, you restart, you wait.

  • “I can’t print any more”
  • “Outlook isn’t receiving anything”
  • “The computer has become very slow”
  • “The Wi-Fi keeps dropping out”
Our solution

Someone answers, and sorts it out.

Most faults are fixed remotely. Otherwise, we come over, to your office or your home.

  • Reply the same day
  • Remote access with your consent
  • On site when hands are needed
  • Written report
What we take care of

From a frozen computer to a new one.

Remote IT support

A code, a shared screen.

  • E-mail and accounts
  • Printers, software
  • Slowness, errors

On-site call-out

When hands are needed.

  • Hardware and cables
  • Network and Wi-Fi
  • Drop-off at Grand Rue 42

Home IT support

For private clients.

  • Computer, tablet, router
  • Seniors, without jargon
  • Second homes

Installation & configuration

A new device, ready to use.

  • Data transferred
  • Printer, Wi-Fi
  • Old device wiped

Mac & Apple support

Mac, iPhone, iPad, iCloud.

  • macOS, Mail, Photos
  • New Mac
  • Macs at the office

Phones & tablets

Sync, configure.

  • Mobile e-mail
  • Photos and contacts
  • Video conferencing
Our offers

Three Support offers, or by the hour.

Support Start

1 to 10 workstations

from290.–/month

12-month commitment, renewable

  • Requests handled as a priority
  • Monthly report
  • Documentation kept up to date
  • Access to our ticketing system
  • 2 h of remote support included
  • Beyond that, reduced rate: from 140.–/h
I want this

Support Pro

11 to 25 workstations

from990.–/month

12-month commitment, renewable

  • Everything in Support Start
  • Dedicated point of contact
  • Quarterly review with you
  • IT suppliers managed for you
  • 7 h included
  • Remote or on site
  • Beyond that, reduced rate: from 140.–/h
I want this

Support Premium

26 to 50 workstations

from1,690.–/month

12-month commitment, renewable

  • Everything in Support Pro
  • Monthly review with you
  • Annual security review
  • Annual budgets prepared
  • The year’s projects planned
  • 12 h included
  • Remote or on site
  • Beyond that, reduced rate: from 140.–/h
I want this
Businesses without a contractfrom 160.–/h
With a Support or Maintenance contractfrom 140.–/h

Monthly plans: 12-month commitment, renewable. Billed per quarter hour. Indicative prices, excl. VAT where applicable. Only the written offer, made after a first conversation, is binding.

More than 50 workstations or several sites? We draw up a tailored offer.

Request a quote

Check-up

Know what is wrong, and what it will cost.

from49.–

  • 30 min of remote diagnosis
  • Precise report on the cause
  • Offer to fix the problem
  • Beyond that, reduced rate: from 100.–/h
I want this

Repair Plus

Problem solved, without you having to travel.

from349.–

  • Everything in Check-up
  • 3 h remote included
  • PC, Mac, viruses, printer
  • Email, M365, kSuite, etc.
  • Or training on a tool
  • Beyond that, reduced rate: from 100.–/h
I want this

Repair Premium

We come to your home, as well.

from590.–

  • Everything in Check-up
  • 3 h remote included
  • 2 h on site included
  • Travel included
  • IT support or training
  • Beyond that, reduced rate: from 100.–/h
I want this
Private clients without a contractfrom 120.–/h
With an Essentiel, Confort, Sérénité contract or a repair call-outfrom 100.–/h

Billed per quarter hour. Indicative prices, excl. VAT where applicable. Only the written offer, made after a first conversation, is binding.

A problem with your computer? Call: ten minutes is often enough to know what to do.

078 480 98 48
Questions
Is remote takeover safe?

Yes: an encrypted connection, started with a code you give us. You see everything and can cut it off at any time.

Do I need a contract to call you?

No: without an offer, the intervention is billed by the hour, per quarter hour. A Support offer includes a number of hours each month.

What happens beyond the included hours?

We let you know; after that, from 140.– per hour. Unused hours are not carried over to the following month.

Do you also help private clients?

Yes, remotely or at home, with three plans and separate hourly rates (under “Private clients”).

And what if the fault cannot be repaired?

We tell you before spending time on it, and we price the replacement.

Often combined with
Repair & slow computerDiagnosis, SSD, viruses→Data recoveryLost files, unreadable disk→Managed IT services & maintenanceAn IT estate kept up to date→Lessons at homeAt ease with your devices→

Broken down right now?

Call 078 480 98 48: we take a look remotely straight away.

Request a quote