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IT support · Repair & slow computer

Computer repair: diagnosis first.

A breakdown, a question?

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Laptop or desktop, PC or Mac: we first understand the fault, then tell you whether refurbishing it is worth it.

After diagnosisRepair or replace?
  • Diagnosis first, price stated before any part
  • Repair or replace: an honest opinion
  • What we do not repair, stated up front
Eramis
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078 480 98 48Request a quote
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Who it’s for

For any computer that’s struggling.

Private clients

The family laptop.

Freelancers & SMEs

A workstation that has to get going again.

PC & Mac

Laptops and desktops.

The problem

It won’t start, or it crawls.

A computer that keeps crashing wastes hours, and you do not know whether it is worth repairing.

  • “It stays on a black screen”
  • “Start-up takes ten minutes”
  • “Adverts keep popping up”
  • “It gets hot and the fan is loud”
Our solution

A diagnosis, then an honest opinion.

We find the cause, then price the refurbishment before touching anything.

  • Data put in a safe place first
  • Price given before any part is ordered
  • Repair or replace: an honest opinion
  • Our limits, stated upfront
What we take care of

Restore what can be restored.

Diagnosis

The fault, and what it costs.

  • Hardware or software
  • Compared with replacing it
  • Data kept safe

Parts

What we fit ourselves.

  • Disk replaced with an SSD
  • Memory added
  • Accessible battery

Viruses & slow computer

Checked, cleaned, back in shape.

  • Viruses and adverts
  • Lighter start-up
  • Often remotely

Clean reinstallation

When a clean-up is no longer enough.

  • Windows or macOS reinstalled from scratch
  • Software reinstalled
  • Data returned

Overheating

A computer that roars wears out quickly.

  • Internal cleaning
  • Cooling checked
  • Load tests

What we do not repair

Stated at diagnosis.

  • Laptop screen
  • Liquid damage, motherboard
  • Data recovered all the same
Our offers

On quotation, after a first conversation.

Diagnosis

At the office, at your home or remotely: the fault, and whether it’s something we handle.

Written estimate

Restoration, parts included, compared with a replacement.

Refurbishment

Part fitted, system in order, tests with you and a report.

from 160.–/hBusinesses, without a contract
from 120.–/hPrivate clients, without a contract

Billed per quarter hour; on site, first hour charged in full. Travel and out-of-hours work: announced beforehand, never afterwards. Indicative prices, excl. VAT where applicable. Only the written offer, made after a first conversation, is binding.

Questions
Do you replace a broken laptop screen?

No: no screens, no liquid damage, no motherboards, no hinges. We refer you to the manufacturer or a specialist workshop.

Can a computer be cleaned remotely?

Yes, as long as it starts and connects to the internet.

Do I need to bring you the computer?

As you prefer: we come to you, or you drop it off at Grand Rue 42, by appointment.

Will I lose my files?

No, unless the disk itself is destroyed: we back up first.

Often combined with
IT support & helpdeskRemotely, on site, at home→Data recoveryWhen files have disappeared→Workstations & hardwareReplace and install a workstation→Data backupSo it doesn’t happen again→

A broken computer?

Describe the symptom and the model: we will tell you where to start.

Request a quote