Our trainingNeed a web agency? Qwik →
FREN
078 480 98 48 Free quote Free quote

Home › Services › Cybersecurity › Hacking emergency

Cybersecurity · Hacking emergency

Hacked? Don’t touch anything, and call us.

A breakdown, a question?

078 480 98 48Request a quote →

An account writing in your name, a ransom demand, a “technician” who took control: the first-hour steps limit the damage.

Hourly rates from CHF 100/hCall now
  • Call: we look into it straight away
  • Account recovered, hacker access cut off
  • Written report, useful for a police complaint
Eramis
FREN
078 480 98 48Request a quote
Need a web agency? Qwik →
Who it’s for

For those it is happening to right now.

Private clients

E-mail, fake support, scams.

Freelancers & SMEs

E-mail, server, ransom.

Shops & hotels

Till, bookings, payments.

The problem

Every minute counts.

And the wrong reflexes make the damage worse: paying, deleting, reinstalling everything too quickly.

  • “My contacts are getting strange emails”
  • “The files have been renamed”
  • “A technician took control”
  • “I paid a fake invoice”
Our solution

Stop, recover, close.

On the phone, what to do in the first minute; then, remotely, we take back control.

  • Handled as a priority
  • Hacker access cut off
  • Workstation cleaned or reinstalled
  • Report for the police complaint
What we take care of

What to do, case by case.

Hacked email account

Take back control, fast.

  • Password changed elsewhere
  • Forwarding rules removed
  • Two-factor authentication

Ransomware

Isolate, then restore.

  • Network unplugged
  • Nothing paid, nothing deleted
  • Restore

Fake technical support

Someone has taken control.

  • Computer disconnected
  • Bank informed
  • Computer cleaned

Fake invoice

An IBAN that has changed.

  • Check by phone
  • Mailbox checked
  • Contacts notified

Making things secure again

So that it does not happen again.

  • Passwords changed
  • Unknown devices removed
  • Backup checked

Reports & police complaint

The facts, in writing.

  • Time-stamped report
  • Report to the NCSC
  • FDPIC if necessary
Our offers

By the hour, as a priority.

The call

Straight away: what to cut off, what you must not do.

Recovery

Remotely first: accounts recovered, access cut off; written estimate for ransomware.

Making it secure again

Two-factor authentication, passwords, verified backup, written report.

from 140.–/hBusinesses, under contract
from 100.–/hPrivate clients, under contract

Billed per quarter hour; on site, first hour charged in full. Travel and out-of-hours work: announced beforehand, never afterwards. Indicative prices, excl. VAT where applicable. Only the written offer, made after a first conversation, is binding.

Questions
Should you pay the ransom?

Not in a hurry: nothing guarantees you will get the files back. Isolate, take stock of your backups, ask for advice.

Do you work at weekends?

We answer Monday to Friday, 8 am – 12 pm and 2 – 5 pm. Until then, the steps above hold; outside these hours, on request.

Should I report it to the police?

It is recommended as soon as there is a loss, and often required by the insurer; our report provides the facts.

Often combined with
CybersecuritySo that it does not happen again→Security audit & penetration testCheck what is still open→Data recoveryRecover files→Data backupA copy out of reach→

Is it happening right now?

Call 078 480 98 48: don’t pay anything, don’t delete anything.

Request a quote